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ডিজিটাল বাংলাদেশে এগিয়ে থাকুন

Health Record Terms & Conditions

This agreement or MyHealth Record Terms & Conditions shall serve as an agreement that sets forth the terms and conditions which will govern your use and participation of the services to be provided by My Health Record through www.myhealthrecordbd.com. By clicking on the ‘I Agree’ button, you will indicate your acceptance of the terms and conditions detailed hereinafter and will also to be bound by the same. If you are unwilling to agree to the following terms and conditions, please chick on the ‘I DISAGREE’ button.


If you agree to the My Health Record Terms & Conditions, you will be bound as follows:

  1. Definitions:
  1. "Account" means the account of a Consumer from which payment towards My Health Record will be made and all services to be provided by My Health Record can be obtained.

  2. "Agreement" refers to this Agreement, the all terms and condition related to the service provided by the My Health Record in specified herein.

  3. "Consumer" means persons who are willing to receive services provided by the My Health Record and makes payment to My Health Record in pursuance to that.

  4. “Services” means all services and facilities associated with the Health Card to be issued by the My Health Record to the Consumers.

  5. “Site” means www.myhealthrecord.com.bd

  6. “Card” means the Health Card issued by My Health Record to the Consumers.

  1. General Terms of Use:
    1. Only individuals can become Consumers.

    2. Consumers will be subject to terms and conditions detailed herein.

    3. The Consumers will be entitled to receive services from My Health Record only after making payment to it and also in compliance with the terms and conditions detailed hereinafter.

  1. Description of the Service:

The Services to be provided by the My Health Record will be as follows_

    1. To create a strong and sustainable digitalized web based communication system for doctor, laboratory, hospital, clinic, pharmacy and patients.

    2. To provide an online platform for Consumers to upload and store their medical records which can be accessed, viewed and edited online from anywhere, at any time.

    3. To enable the Consumers to connect with their doctors and to receive prescriptions digitally.

    4. To enable the Consumers to directly communicate with their doctors for recommendations and suggestions.

    5. To avail certified doctors who will be available 24/7 and will provide basic information and medication suggestions regarding common health problems to the consumers.

    6. To avail free service to the Consumers at any special campaign to be arranged by My Health Record BD.

    7. To have a wheel chair as loan for three days.

    8. To enjoy discounts on specific hospitals, medical tests, pharmacy, etc.

  1. Service limitations:

The services to be provided by My Health Record as specified hereinabove are available for the individuals only. Any Consumer acting in violation of terms and conditions stated herein will be denied services. My Health Record will be under no obligation to persons who cannot be treated as the Consumers.

  1. prohibited activity:
    1. The Consumer must not upload anything which is not related directly with his health condition.

    2. The Consumer must act in compliance with all the terms and conditions detailed herein.

    3. The Consumer must act gently with all doctors provided by My Health Record and must not act abusively with any of them under any situation.

    4. Must not transfer his Health Card to anyone except written permission of the My Health Records BD.

    5. The consumer must not use the site www.myhealthrecordbd.com for any illegal or or obnoxious purpose, which might involve obscene material, pirated software, copyright infringement, etc.

  1. Rejection of payment: 

for any reason whatsoever, the Consumer fails to make payment to My Health Record as may be required by it from time to time, My Health Record will be under no obligation to accept, acknowledge or serve anyone as a Consumer

  1. General Conditions of Use:

If you arrive at www.myhealthrecordbd.com through entities linked and/or integrated with www.myhealthrecordbd.com or through a third party then you authorize such third party to transfer relevant data to www.myhealthrecordbd.com. You represent and warrant that all information you provide to www.myhealthrecordbd.com or to such third party will be true, accurate and complete. To receive services from My Health Record, a Consumer must be a natural person of at least eighteen (18) years of age. If consumer is below 18 years old, he/She must use My health record under the concern of Guardian. In order to receive services from My Health Record a consumer must agree to comply with all the terms and conditions detailed herein.

  1. Nature of the Contract:

This contract form generated from www.myhealthrecordbd.com is named as “My Health Record contract”. The same contract will be regarded as the ultimate contract between My Health Record and the Consumer. No other contract either legally binding or personally authenticated will have any effect or regarded as agreement between My Health Record and the Consumer. My Health Record contract can be made be secured by using mobile OTp technology authenticating the Consumer.

  1. Responsibility of My Health Record BD:
    1. My Health Record is obligated to perform the duties expressly described herein. My Health Record shall not be held liable for any error in judgment, for any act taken or not taken, or for any mistake of fact or law, except for gross negligence or willful misconduct. My Health Record may rely upon any notice, demand, request, letter, certificate, agreement or any other document which purports to have been transmitted or signed by or on behalf of a Consumer indicated as the sender or signatory thereof and shall have no duty to make any inquiry or investigation. In the event that My Health Record is uncertain as to duties or rights under this Agreement, receives any instruction, demand or notice from any Consumer, in My Health Records BD’s opinion, is in conflict with any of the provisions of this Agreement, or any dispute arises with respect to this Agreement, My Health Record may take any step and lawful actions which it deems fit and proper.

    1. My Health Record will not be held liable for any act, omission or conduct of the parties linked with it or referred by it.

    1. At any event or occasion,My Health Record BD’s maximum liability to any consumer should be the amount received from the Consumer as subscription fee.

  1. Dispute Resolution:

In the event of any dispute, claim, question, disagreement or breach arising from or relating to My Health Record BD’s service, terms and conditions,My Health Record and the Consumer hereby agree to use their best efforts to consult and negotiate in good faith within 30 (thirty) days of the cause of the disagreement.

  1. Statements, Verification:  

You agree that all disclosures and communications regarding this Agreement and the Service shall be made by e-mail,or phone or sms or on the site.

  1. Digital Identification:

You understand and agree that My Health Record may create, issue, and verify a digital identification (a "Digital ID") for each Consumer. This Digital ID is attached to each accepted electronic document and notification e-mails. You agree that your Digital ID is a valid "Electronic Signature.

  1. Fees:

The Consumer shall pay a subscription fee to obtain a Health Card from My Health Records BD, which will entitle the Consumer to receive all services from the My Health Record BD. There will be a yearly charge to renew the card. The subscription fee is nonrefundable. My Health Record may change the subscription fee from time to time in its absolute and sole discretion.

  1. Security:

My Health Record may use secure sockets layer ("SSL"), a security protocol that provides data encryption, server authentication, and message integrity for connections to the Internet to ensure that the data you provide to My Health Record is not transmitted over the Internet unencrypted and cannot be viewed by unauthorized individuals. My Health Record has also implemented a security system requiring a user ID and a password to facilitate your access on the site. You agree not to give your password to any other person or entity and to protect it from being used or discovered by anyone else.

  1. Disclaimers:

you expressly agree to use my health record services is at your sole risk. the services are provided on a strictly "as is" and "as available" basis. my health record makes no warranty with regard to the underlying transaction, any service obtained by you through the use of the site or the services, that the services will meet your requirements, or that the services or the site will be uninterrupted, timely, or error free.

My Health Record expressly disclaims any and all express and implied warranties, including, but not limited to, the implied warranties of quality or availability, My Health Record shall not be liable or responsible for those guarantees, warranties and representations, if any, offered by any service or product provider referred by the My Health Records BD. No advice or information, whether oral or written, obtained by you from My Health Record or from persons referred by it shall create any warranty not expressly made herein.

You acknowledge and agree that My Health Record does not endorse the website of any party, or assume responsibility or liability for the accuracy of any material contained therein, or any infringement of third party intellectual pro perty rights arising there from, or any fraud or other crime facilitated thereby. In no event will My Health Record be liable for any act or omission of any third party or for any circumstances beyond My Health Records BD’s control (including but not limited to, fire, flood or other natural disaster, war, riot, strike, terrorism, act of civil or military authority, equipment failure, computer virus, infiltration or hacking by a third party, or failure or interruption of electrical, telecommunications or other utility services).

  1. limitation of liability: 

To the extent permitted by applicable law, My health record shall not be liable for any damages, whether direct, indirect, incidental, special or consequential, relating to your use of the site or the services or your inability to use the site or the services.

  1. Termination of Services:

If you fail to comply with terms and conditions detailed herein, My Health Record may suspend or terminate your use of the Services at any time, without serving any notice whatsoever.

  1. Non-Transferability of the Services:

You may not assign this Agreement to any other person or entity. Your right to use the Services shall not be sold or transferred to any other person or entity without the prior written consent of My Health Record BD. Any assignment or transfer in violation of this provision shall be null and void.

  1. Modifications: 

My Health Record reserves the right to change this Agreement, or any portion of it, at any time, without prior notice.

  1. Notices:

Notices from My Health Record to you will be given by e-mail, or by general posting on the Site. You may contact My Health Record by filling out the customer support form or such other email address as My Health Record posts as its address for notice on the Site in the most recent version of the My Health Record Terms & Conditions.

  1. Indemnification: 

You agree to indemnify and hold My Health Records BD, its Directors and employees harmless from any claim, demand, expense or damage, including reasonable lawyer’s fees and court costs, arising from or relating to your use of the Services or any violation of this Agreement.

  1. Non-disclosure policy:

My Health Record will not dissemenitate any information received from the Consumers to anyone unless that has to be made to provide services to the Consumer or in compliance with the order of the Court or any competent authority.

  1. Technical and General Legal Issues:
    1. A Consumer will be entitled to upload……GB data related to his health. The data will be preserved by My Health Record as long the individual remains a Consumer. Any individual who fails to renew his Health Card will have access (read only) to his medical records for life time after expiration of his card, thereafter, all his records stored will be deleted.

    2. Law of Bangladesh will be applicable.

    3. All terms and conditions detailed herein are severable and if any portion or part of this contract is held unenforceable, or null and void by any competent authority, the remaining will survive.

    4. My Health Record may suspend service to any Consumer if it feels the Consumer has not provided accurate information about himself.

    5. This constitutes the entire agreement between you and My Health Record BD, and there is no other commitment, warranty, undertaking, and understanding beside these.